Proven Chief Executive Officer with demonstrated ability to create winning strategies, lead successful teams, and realize potential value. Seventeen years running service businesses, with a range of successes including turnaround situations, start-ups, and strategic repositioning. Proven results in both revenue growth and expense management and mergers, all characterized by growth in value and successful conclusions.
EXPERIENCE
2001-Current NOLAN CONSULTING GROUP Greenbrae, CA
President
Work with non-profit companies to create strategies that improve organizational effectiveness, sustainable growth and audience outreach.
1999-2001 MOVE.COM San Francisco, CA
President and CEO
Launched online/offline real estate business, move.com, from start-up to category leader by engineering explosive growth over nine months. Accelerated the asset value from $150 million to $800 million by growing organically and acquiring subsidiaries. Tripled the number of employees, increased revenues by 400% to $65 million, and built online audience 50% to 120 million annual online users by developing a network of brands. Assembled online network to include move.com, RentNet, National Home Connections, Welcome Wagon, MetroRent, Housenet, Century21.com, ColdwellBanker.com and ERA.com. Sold company in 2001 for five time original asset value.
1999 ONSET VENTURES Menlo Park, CA
Executive-In-Residence
Reviewed business plans for investment potential. Provided consulting to start-up companies.
1998 NARROWLINE San Francisco, CA
Chairman of the Board & CEO
Managed Internet advertising exchange and research company. Launched scalable product and redesigned business approach.
1997 HAMBRECHT & QUIST, LLP San Francisco, CA
President & CEO, OptionsLink, LLC
Reorganized OptionsLink, a web and IVR-based company that managed employee stock options worth $3 billion and annual revenues of $2 million. Negotiated sale of company to E*Trade.
1992-1997 NOLAN CONSULTING GROUP Larkspur, CA
President
Worked with CEO's of high growth companies to prepare their businesses for larger scale operations through change in strategy, structure, systems, and staffing. Completed assignments in organizational/market positioning in health care, software development, advertising, and brokerage.
1986-1992 AMERICAN EXPRESS San Rafael, CA and New York, NY
President, AMEX Life Assurance Company and
Executive Vice President, American Express
Transformed fully integrated direct marketer of insurance into broker of diversified financial services with annual revenues of $350 million and net income of $40 million. Managed a collection of insurance companies and a mutual fund company comprising of 450 people in four US locations. Managed sale of insurance companies, merger of mutual funds, and acquisition of sister savings bank in 1992.
•Improved productivity 80% (revenue per employee) by increasing revenues 10% annually and holding expenses flat for over four years after an initial cost shrinkage of over 15%.
•Won first American Express "Chairman's Award for Quality".
1983-1986 MARINE MIDLAND BANK New York, NY
Administrative Vice President, Personal Financial Services
Headed Personal Trust business with $1 billion in assets, staff of 150, and 7 district offices. Created and implemented strategy to generate profitable sales. Revamped organizational structure, installed new systems and reconfigured operations for low cost, high quality customer service.
•Increased revenues 45% within one year, decreased staff 25% through consolidation, and made personal trust business profitable for the first time.
1980-1983 BOOZ ALLEN & HAMILTON New York, NY
Senior Associate
Managed projects focused on strategy and organizational restructuring in financial services.
1975-1980 IRVING TRUST COMPANY New York, NY
Managed Funds Transfer, Quality Control, and Profitability Analysis departments.
1972-1975 MCGRAW-HILL, INC. New York, NY
Various positions in Marketing Research, Sales Management, and Editorial.
EDUCATION
1980 NEW YORK UNIVERSITY New York, NY
Master of Business Administration, Finance
Beta Gamma Sigma
1972 RHODES COLLEGE Memphis, TN
Bachelor of Arts, Psychology & Anthropology, with Honors
Phi Beta Kappa